Armed with more than twenty years of extensive experience in healthcare’s digital transformation, business leader Craig Richardville is the owner and president of Richardville Consulting, LLC. In recognition of his contribution to the advancement of digital transformation in healthcare, Craig Richardville was an awardee of the 2017 Charlotte CIO of the Year Award.The Charlotte CIO of the Year ORBIE Awards is one-of-its-kind in recognizing the efforts of technological executives. The award is given to chief information officers who have displayed excellent technological leadership. Nominees go through a rigorous selection process through a panel composed of former recipients of the award. The panel considers the size and scope of the nominees’ responsibilities, their effectiveness in leadership and management, the business value they have created with the use of technological innovations, and their involvement in industry and community endeavors.To qualify for the award, nominees must be a CIO or hold an equivalent position as a senior IT executive for at least one year at the time of the nomination. Being a CIO, he or she must be a member of the top management and be primarily responsible for the IT operations of a Charlotte-headquartered organization or of a subsidiary that is based in Charlotte.
Most recently chief information and analytics officer at Carolinas HealthCare System in Charlotte, North Carolina, experienced executive Craig Richardville has dedicated his career to providing information services at large healthcare organizations. In 2017, Craig Richardville received the Charlotte Business Journal’s CIO of the Year Leadership Award.This award, presented jointly with professional group CharlotteCIO, acknowledges chief information officers whose work has been distinguished by innovation and their ability to provide top-level leadership in technology. Award recipients also have built value within their companies, and demonstrated engagement in their communities. An independent peer-review system, with previous years’ winners on the panel, determines finalists and the award’s ultimate recipients. Recipients include leaders in several business sectors, including healthcare and education.At the 2017 award ceremony, Mr. Richardville received accolades for two decades’ management of vital information technology systems on behalf of Carolinas HealthCare System. More than 500 attendees honored the 2017 finalists and winners, who included prominent individuals in manufacturing, local government, and the nonprofit world.
Craig Richardville draws on more than three decades of experience in computer programming and systems as a chief information officer for healthcare organizations in North Carolina. To augment his skills in this industry, Craig Richardville maintains affiliation with several professional organizations and is a Fellow of the American College of Health Executives.The organization is a professional association that helps healthcare leaders achieve their personal goals and make contributions to improve safety, affordability, and accessibility in the healthcare sector. These individuals can also further their knowledge of effective management and become recognized influencers through certification as a Fellow of the American College of Health Executives (FACHE) certification. Fellows learn critical skills and receive guidance on adapting to uncertain situations, while building a foundation for solid decision-making.Interested association members can attend complimentary webinars and events to obtain an overview of the certification process. The next webinar will occur on March 14, 2019 and will include a live question-and-answer session. Registration is required to participate. For more information on Fellow certification and webinars, visit www.ache.org/fache.
Based in Charlotte, North Carolina, Craig Richardville most recently served as the senior vice president and chief information officer for Carolinas HealthCare System. During Craig Richardville’s term at the company, the organization implemented a biometric identification platform designed to eliminate costly mistakes that result from the misidentification of patients.Incorrectly identifying a patient can lead to a number of consequences that can put the life of the patient at risk and unnecessarily cost an organization time and money. A common problem in the healthcare industry, misidentification can occur when a practice has difficulty locating a record or when multiple records exist for the same patient. Medical record confusion can also occur when patients with identical names or birthdates are in the system. In organizations with thousands or even millions of records to manage, hunting down or recreating charts can mean huge losses.Several companies have developed new, biometric approaches that help to ensure that patients are properly identified when they check in. Facial recognition programs, palm vein recognition programs, or fingerprint or retina scanners can be efficient and nearly error-free approaches to patient identification.The Carolinas HealthCare System implemented a voluntary program that relies on palm vein recognition. The organization chose this approach because palm veins change very little as patients age. Today, 96 percent of the network’s patients have opted to use the platform, allowing the organization to reduce errors while saving time and money.
